Terms of service

Terms of Service

Last updated: 23 July 2026

These Terms of Service (“Terms”) govern your use of our website, online store, and any purchases made from our business PJ Jones & Co [ABN: 40306370830] (“we”, “us”, “our”). By accessing or using our site, you agree to be bound by these Terms.

1. Overview

Our business sells high‑quality handmade home‑decor products. Because many items are handcrafted, variations in colour, texture, and finish are normal and part of their unique character.

2. Online Store Terms

By using our site, you confirm that you are at least 18 years old and legally able to enter into a contract. You agree not to use our products for any unlawful or unauthorised purpose.

3. Product Information

We make every effort to display product colours, descriptions, and details accurately. However:

  • Handmade items may vary slightly from photos
  • Colours may appear differently depending on your device
  • Measurements are approximate

If you need clarification before purchasing, please contact us.

4. Pricing & Payment

All prices are listed in Australian dollars (AUD). We reserve the right to update prices at any time.

We accept major payment methods offered at checkout. By completing a purchase, you confirm that the payment details you provide are valid and authorised.

5. Shipping & Delivery

Shipping times and costs are displayed at checkout. Once an order is shipped, delivery times are outside our control.

You are responsible for providing accurate shipping information. We are not liable for delays or losses caused by incorrect addresses or courier issues.

6. Returns, Refunds & Exchanges

Because many of our products are handmade and produced in small batches, we offer returns or exchanges only in the following situations:

  • The item arrives damaged
  • The item is faulty
  • Is not as described
  • The wrong item was sent

To request a return, you must contact us within 7 days of receiving your order with photos and proof of purchase.

We do not accept returns for:

  • Change of mind
  • Items damaged through misuse
  • Custom or personalised products

Approved refunds will be processed to your original payment method.

7. Order Cancellations

Orders may be cancelled within 12 hours of purchase. After this time, we may have already begun preparing or shipping your order.

We reserve the right to cancel an order if stock becomes unavailable or if we suspect fraudulent activity.

8. Intellectual Property

All content on our website—including images, product descriptions, branding, and designs—is our intellectual property. You may not reproduce, copy, or use any content without written permission.

9. Privacy

We collect and use your information in accordance with our Privacy Policy. By using our site, you consent to the handling of your data as described there.

10. Limitation of Liability

To the fullest extent permitted by Australian law, we are not liable for:

  • Indirect or consequential losses
  • Delays caused by third‑party couriers
  • Misuse of our products

Your use of our site and products is at your own risk.

11. Changes to These Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent version. Continued use of our site means you accept any changes.

12. Contact Us

If you have questions about these Terms, please contact us at:

Email: admin@pjjonesco.com.au

Business Name: PJ Jones & Co

Location: South Australia